- Planning Inspectorate
- Contact us
Planning Inspectorate
Contact us
Our Customer Services team provides you with a single point of contact to access all of our services in England. If your query is to do with an appeal in Wales then you will need to contact our office in Wales on 029 2082 3866.
If you have an appeal under consideration you should already have been given the name and number of the case officer dealing with your appeal on one of our letters. If you require more general information or help then please contact the customer services team on:
0117 372 6372
The Customer Support Line telephones are answered 08:00 - 16:45 Monday to Thursday and 08:00 - 16:30 on Friday. Outside these times messages are received on our voicemail. Please note that calls may be monitored for quality and training purposes.
Alternatively, our e-mail address is: enquiries@planning-inspectorate.gsi.gov.uk
Our postal address is:
The Planning Inspectorate
Room 3/13
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN
You may wish to read our frequently asked questions page (see top right) before you contact us as this may help answer your query.
Copies of Decisions
If you require a copy of a decision please contact the Customer Support Line on 0117 372 6372 or via e-mail at dl.library@planning-inspectorate.gsi.gov.uk.
Online appeals
For queries relating to our online appeals service, please contact the Customer Support Line on 0117 372 6372 (details as above) or by e-mail to pcs@pins.gsi.gov.uk.
Planning Portal
For queries relating to the Planning Portal please contact the planning portal helpline on 0117 372 8200 or via e-mail at support@planningportal.gov.uk.
