Supporting People - Quarterly Client records and Outcomes - April 2009 to March 2010 (Finalised)

Published	3 September 2010
Type(s)	Statistics
Site	Corporate
Price	Free

Summary

Supporting People Client Records data provides information about characteristics of clients entering Supporting People services. This data is collected each time a client enters a housing related support service funded by Supporting People. Outcomes for short-term services data provides information about characteristics and outcomes achieved by clients leaving short-term Supporting People services. This data is collected each time a client exits a short-term (more than 28 days but less than two years) housing related support service funded by Supporting People. Outcomes for long-term services data provides information about characteristics and outcomes achieved by clients in receipt of long-term Supporting People services. This data is collected for a sample of clients in long-term (over 2 years) services after completion of their annual support plan. The sample is 10 per cent for older people services and 50 per cent for all other service types.

Key headline figures from the 1 April 2009 to 31 March 2010 data are;

239,400 Client Record forms were received. This is an increase (9 per cent) from 2008-09.
The most frequently occurring primary client group (i.e. predominant need of the client as defined by the service provider) was single homeless with support needs (27 per cent), followed by people at risk of domestic violence (11 per cent). These were also the most frequently occurring client groups reported for 2008-09. There has been little change in the breakdown of clients groups entering services since the beginning of the Supporting People programme.
174,700 outcomes forms for short-term services were received. This is an increase (16 per cent) from 2008-09.
A sample of 48,900 outcomes forms for long-term services were received. This is an increase (2 per cent) from 2008-09.
For the three most common types of identified support need, the proportion of clients expressing the need who achieved the outcome upon leaving short-term housing related support services were: 'maximised income, including receipt of the correct welfare benefits' (90 per cent); 'secured/obtained settled accommodation' (74 per cent) and; 'developed confidence and the ability to have greater choice and/or control and/or involvement' (86 per cent). With the exception of 'secured/obtained settled accommodation' which was a new question to the forms in 2009-10, the proportions of clients achieving these outcomes have remained stable compared to 2008-09.
For the three most common types of identified support need, the proportion of clients expressing the need who achieved the outcome whilst in receipt of long term housing related support services were: 'maintained independence better with the help of assistive technology, aids and adaptations' (99 per cent), 'better managed physical health' (93 per cent), and 'maximised income, including receipt of the correct welfare benefits' (96 per cent). The proportions of clients achieving these outcomes have all remained stable compared to 2008-09.

Data quality

Figures are as reported by providers of housing related support services; no estimates are made for missing returns. Data is checked and validated by quality assessors at the Client Records and Outcomes Office based at the University of St Andrews. Validation is carried out according to set list of detectable errors and these errors are resolved by contacting the service provider submitting the data.

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