Supporting People Quarterly Client Records and Outcomes - April - June 2010

Published	13 August 2010
Type(s)	Statistics
Site	Corporate
Price	Free

Summary

Supporting People Client Records data provides information about characteristics of clients entering Supporting People services. This data is collected each time a client enters a housing related support service funded by Supporting People. Outcomes for short-term services data provides information about characteristics and outcomes achieved by clients leaving short-term Supporting People services. This data is collected each time a client exits a short-term housing related support service funded by Supporting People.

The Supporting People Client Records and Outcomes data tables below provide a breakdown of; Client Records data by service type and primary client group, and Outcomes for short-term services data by service type, primary client group and outcomes achieved against identified support needs.

Key provisional headline figures from the April to June 2010 data tables are;

45,100 Client Record forms were received.
The most frequently occurring primary client group (i.e. predominant need of the client as defined by the service provider) is single homeless with support needs (26 per cent), followed by people at risk of domestic violence (12 per cent).
33,600 outcomes for short-term services forms were received.
For the three most common types of identified support need, the proportion of clients expressing the need who achieved the outcome upon leaving short-term housing related support services were: 'maximised income, including receipt of the correct welfare benefits' (90 per cent); 'secured/obtained settled accommodation' (74 per cent) and; 'developed confidence and the ability to have greater choice and/or control and/or involvement' (87 per cent).

Data Quality

Figures are as reported by providers of housing related support services; no estimates are made for missing returns. Data is checked and validated by quality assessors at the Client Records and Outcomes Office based at the University of St Andrews. Validation is carried out according to set list of detectable errors and these errors are resolved by contacting the service provider submitting the data.

The full dataset is also available on the Client Records and Outcomes Office website Supporting People Client Records and Outcomes (external link) website via the web reporting tool.

Revisions - methodology change

The method for calculating the percentage of clients achieving outcomes has been changed to exclude 'not applicable' cases from the denominator. This change affects the following outcomes; achieved qualifications, established contact with external services/groups and established contact with family/friends. The number of clients achieving these outcomes is not affected. This change was applied in February 2011. Figures previously published on the DCLG website for Q1 (April - June) 2010/11 and Q1-2 (April - September) 2010/11 have been revised according to this new method of calculation.

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